Q Please think about a time when you received excellent customer service. This could be in person, online, or by phone. Perhaps the representative was exceptionally professional and helpful, or went out of their way to make sure you were satisfied. In this reflection, please provide the following information: 1.) Briefly describe the situation - what was the company/organization and what service did they provide to you? 2.) Describe specific reasons why the experience was positive. Examples may be: • Positive verbal and nonverbal communication • Good listening skills • Going "over and above" to assist you 3.) Describe how you felt during and after interacting with the service representative (example: were you frustrated with a problem, stressed, angry, worried? If so, how did that change?) 4.) What is one practical application you can make from this interaction to your current (or future) career? Assignment should be one page typed (Times New Roman, 12 point font), double-spaced. Be sure to use the Spelling and Grammar check in Word before submitting the document. Submit in Canvas by the deadline listed. Grading Guidelines: 3 points for each question (#1-#4) 3 points for spelling, grammar, format, and length